Many insurers are struggling to meet customers' demands for fully digital interactions and near-instant claims processing.

David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.

Mitsubishi Motor Sales of Canada announces an innovative AI-powered tool designed to transform the customer experience for ...

When an at-risk sleep apnea patient needed his breathing machine replaced, Lincare, a $2.4 billion behemoth with a ...

Erie Water Works moved to a new online payment system on Jan. 1, but that has sparked confusion and even missed automatic payments for some customers.

CR found that voice cloning apps easily create deepfake people's voices without their consent. The apps are from ElevenLabs, Lovo, PlayAI, and Speechify.

Along with selling high-end merchandise, customers at Lakewood Furniture Galleries receive a personalized shopping experience ...

Ricardo Beas of Buffalo, New York, had just finished remodeling his kitchen and decided to host a party at his home. During ...

JDL has high customer retention even during an economic downturn despite higher pricing, as customers value JDL’s unique insights from JD.com and its nationwide warehouses. JDL is able to increase its ...

From cable and fiber to high-speed connections, Oklahoma City offers a wide range of internet options. These are CNET's top ...

One mentioned the dangers it could impose on people in more rural areas: "It's a huge issue for my family that lives in more ...

A Maryland hairstylist allegedly assaulted a 15-year-old customer and dragged her across the shop floor when she attempted to walk out without paying her $150 bill, according to a report.