Quality customer service not only retains customers, but also turns them into an exceptional marketing ally through ...

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business ...

Kady Chrystelle vented about her experience with a UK-based hairdresser in a now-viral TikTok video. She shared several clips ...

As we continue to explore how AI can enhance customer experience (CX), it’s essential to examine how different generations, ...

By J. N. HalmResearchers have long understood that customer satisfaction is not a simple equation. Every interaction a ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

Along with selling high-end merchandise, customers at Lakewood Furniture Galleries receive a personalized shopping experience ...

In the modern banking environment, customer satisfaction has become the cornerstone of success. Banks today face fierce competition, not just from other traditional banks but also from fintech ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Look for a modern fuel risk management solution that goes beyond traditional customer service such as by delivering 24/7 ...

Jackson National Life Insurance Company® (Jackson®), the main operating subsidiary of Jackson Financial Inc.1 (NYSE: JXN), ...

Equipped to serve both cars and buses, the state-of-the-art new service and maintenance centre is fitted out to facilitate ...