AT&T offers customers bill credits for network outages with new guarantee
Called the AT&T Guarantee, the new initiative promises that users won't be billed for days when the company's network goes down. The offer, which goes live
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T’s promise also comes with a list of stipulations for eligibility, which can be found at ATT.com/guarantee. Among them, the company says outages must impact at least 10 or more towers, and users must be connected to one of the affected towers at the time of the outage.
AT&T to offer bill credits for network outages, Reuters says
AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T to Credit Customers After Internet Outages
AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,
AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
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AT&T introduces new guarantee to refund costs for outages
Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a ...