An existing integration between Service Cloud Voice with Amazon Connect allows users the ability to launch contact center services with Salesforce’s agent desktop with Amazon Comprehend ...

in a move that could mean consolidation for the integration platform-as-a-service (iPaaS) market and a new revenue stream for Salesforce. Salesforce adds Contact Center updates to Service Cloud ...

Salesforce is a powerful platform that extends far beyond basic CRM functionality. By leveraging its analytics tools, ...

Trading options involves greater risks but also offers the potential for higher profits. Savvy traders mitigate these risks ...

And by the end of March, IBM's Application Integration Suite will be able to pull data from outside sources directly into the Salesforce CRM. IBM, based in Armonk, N.Y., and Salesforce ...

Salesforce pricing starts at $25 per user, per month for its Sales Cloud and Service Cloud platforms, as well as the small business Starter Suite plan that offers marketing, sales, service ...

They complement existing skills already available for merchandisers, marketers, and customer service reps. New skills include: Salesforce is also introducing Retail Cloud with Modern POS ...

Cloud resellers are authorized to distribute Salesforce products and renew licenses. Consulting and integration partners offer services to businesses to strategize their Salesforce integration by ...

Salesforce announces the launch of ... Capabilities include: There are built-in integrations with Commerce Cloud, Service Cloud and Order Management. Why we care. That’s quite the list of ...

Both have their merits, but according to our research, Zoho is better than Salesforce thanks to its massive feature catalog and general affordability for businesses of all sizes. In fact ...