Salesforce is adding IoT Insights as a component within its Field Service Lightning product, combining IoT data with other relevant information for field service workers.

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Salesforce’s Field Service platform meets FedRAMP High, IRS 1075, and DoD Impact Level 4 & Level 5 compliance requirements, ensuring complete control over information leaving the application ...

Salesforce achieves this in part through Visual Remote Assistant, which enables the field service tech to see a problem before arriving on the scene, thus getting a jump on the issue. Finally, there’s ...

Salesforce on Tuesday revealed a series of upgrades to its field service solution to meet the demands of mobile technicians during an unprecedented global health crisis. The latest version of ...

Salesforce says its addition of Einstein GPT into the Field Service app can help workers more efficiently communicate with their contact center, save time taking notes and generate service reports.

And according to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Both mobile worker and customer safety has always been top of mind in field service.

Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...

Salesforce launched a series of AI- and automation-powered updates to its sales, marketing, and field service tools during an event in April 2022.

Salesforce has its fingers in many pies when it comes to tracking customers, customer service and marketing, but until now it left field service to third parties like ServiceMax.