Salesforce’s Field Service platform meets FedRAMP High, IRS 1075, and DoD Impact Level 4 & Level 5 compliance requirements, ensuring complete control over information leaving the application ...

Salesforce says its addition of Einstein GPT into the Field Service app can help workers more efficiently communicate with their contact center, save time taking notes and generate service reports.

Salesforce's fast-growing Field Service platform saw some major ups and downs in the past few months in the wake of the COVID-19 outbreak, but the company is updating the platform with an eye on ...

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

Salesforce, of course, has released numerous field service offerings over the years. This, however, is the first that has been built in the expectation that IoT will be a reality in field service ...

Salesforce on Tuesday revealed a series of upgrades to its field service solution to meet the demands of mobile technicians during an unprecedented global health crisis. The latest version of ...

Salesforce today detailed the next generation of Salesforce Field Service, its suite of machine learning-powered tools tailored for field service. Among the highlights are appointment scheduling ...

Salesforce's Field Service platform can now accommodate video calls between customers and field service representatives, potentially eliminating the need for a field call to troubleshoot issues.

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Salesforce has been talking about the Internet of Things for some time as a way to empower field service workers. Today, the company announced Salesforce IoT Insights to deliver automated IoT data ...