Forrester uncovered the Total Economic Impact TM of Salesforce Case Management solutions on public ... and retired legacy systems to achieve remarkable ROI gains.

These case studies showcase the strategies businesses employ to leverage Salesforce successfully ... company required a CRM system that could handle its complex client management processes.

Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact study to examine the potential ROI government organizations may realize by deploying the Salesforce case management ...