then the company evolved to AI agents, implementing Salesforce’s Agentforce within the last year. An initial key use case was service calls. Russo explained that about 57% of questions coming ...

More important is the fact that "Agents" are already starting to help Salesforce in its internal operations. The company has already started to mass automate case deflections and resolution at ...

Just like AWS with Amazon Bedrock, Microsoft with Copilot Studio, and Salesforce with Agent Builder, ServiceNow has also added a no-code agent building tool, AI Agent Studio, to its Now platform to ...

Today, Salesforce ... a library of pre-built agent skills, making it easier for retailers to build retail AI agents that automate time-consuming tasks including order management and appointment ...